Support & Help Center

Last updated: November 1, 2026

Having trouble with Namaz Vaktim (Prayer Times), Word Ocean (Kelime Okyanusu) or another Ya Kreatif app? We're here to help.

Contact us

For any support request: hello@yakreatif.com

We aim to reply within 3 business days, and usually much sooner.

Including the following helps us solve your issue faster

• The name of the app or game (and its version, if you know it)
• Your device model and operating system version (e.g. iPhone 15, iOS 18 or Galaxy S23, Android 14)
• A short description of the problem and the steps that reproduce it
• Screenshots or a screen recording, if available
• For purchase issues, the order number sent by the store

Never send card numbers, passwords or verification codes by email. We will never ask for them.

Purchases, subscriptions and refunds

All purchases and subscriptions in our apps are processed by the store you downloaded the app from (Apple App Store or Google Play). The store handles the payment; we never see your card details.

Refund requests are reviewed by the store, under its own refund policy:

• App Store: go to reportaproblem.apple.com, select the purchase and report a problem.
• Google Play: submit a request through the Google Play refund help page.

If purchased content is missing, restoring doesn't work, you were charged twice or you have another billing-related technical issue, email us and we'll look into it with you.

Cancelling a subscription

• iPhone and iPad: Settings › your name › Subscriptions › select the subscription › Cancel Subscription
• Android: Google Play › profile icon › Payments & subscriptions › Subscriptions › select the subscription › Cancel

Deleting the app does not cancel a subscription. After you cancel, the subscription stays active until the end of the period you have already paid for.

Frequently asked questions

The app won't open or keeps closing

Fully close the app and open it again, and make sure both the app and your device software are up to date. If the problem continues, email us with your device model, operating system version and a description of the issue. Game progress is stored on your device, so deleting and reinstalling a game may erase your progress; feel free to ask us before you do.

Prayer times or the Qibla direction look wrong

Make sure Namaz Vaktim has location permission and that the correct location is selected in the app. For the Qibla compass, keep your phone away from magnetic sources such as magnetic cases or speakers, and calibrate the compass by moving the phone in a figure-eight if needed. If the problem continues, email us with your city and district.

I'm not receiving adhan notifications

Check that notifications are enabled for Namaz Vaktim in your device settings. On Android, battery saver or app sleeping settings can delay notifications, so exclude Namaz Vaktim from these restrictions. Focus or Do Not Disturb modes can also silence notifications.

A feature I purchased isn't showing

Make sure you are signed in with the Apple ID or Google account you used for the purchase, then restart the app. If the app offers a “Restore purchases” option, use it. If that doesn't help, email us with your order number.

How can I manage ads?

You can change your personalised ads preference in your device settings: on iPhone, Settings › Privacy & Security › Tracking; on Android, Settings › Google › All services › Ads (menu names may vary by device). See our Privacy Policy for details.

How can I make a request about my data?

To access, correct or delete your data, email hello@yakreatif.com. Most settings and progress in our apps are stored only on your device and are removed when you delete the app.

Privacy and terms

Our Privacy Policy explains what data we process and why, our Terms & Conditions set out the rules for using our Services, and our Cookies Policy explains how the website uses browser storage.